Privacy Policy
Effective Date: March 6, 2026
Gear Up Capital LLC ("Company," "we," "us," or "our") operates NudgePay (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By using the Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: When you create an account, we collect your name, email address, and authentication credentials (managed through our third-party authentication provider, Clerk).
- Billing Information: If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your credit card number or full payment details on our servers. We may store a Stripe customer ID, subscription status, and plan details.
- Custom Templates: If you create custom email reminder templates, we store the content you provide.
- Communications: If you contact us for support, we may retain your messages and contact information.
1.2 Information Collected from Third-Party Integrations
When you connect a Third-Party Integration (such as Stripe, QuickBooks Online, or FreshBooks), we access and store the following invoice-related data as necessary to provide the Service:
- Invoice identifiers, amounts, due dates, and payment status.
- Customer/client names and email addresses associated with invoices.
- OAuth access tokens and refresh tokens (encrypted at rest using AES-256 encryption) to maintain the connection to your third-party accounts.
We access only the minimum data required to provide the Service. We do not access your full financial records, bank account details, or complete customer databases.
1.3 Information Collected Automatically
- Usage Data: We collect information about how you interact with the Service, such as pages visited, features used, and actions taken within the dashboard.
- Device and Log Data: We may collect IP addresses, browser type, operating system, and access timestamps for security and analytics purposes.
- Email Delivery Data: We track whether reminder emails are delivered, opened, or bounced, using our email delivery provider (SendGrid).
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service, including syncing invoices, sending payment reminders, and detecting payments.
- Process subscriptions and billing through Stripe.
- Authenticate your identity and secure your account.
- Send transactional communications such as account confirmations, billing receipts, and service updates.
- Monitor and improve the reliability, performance, and security of the Service.
- Respond to support requests and communicate with you.
- Comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Share Your Information
We may share your information only in the following circumstances:
| Recipient | Purpose |
|---|---|
| Clerk (authentication) | User identity verification and session management. |
| Stripe (payments) | Subscription billing and payment processing. |
| SendGrid (email) | Sending reminder emails on your behalf and tracking delivery status. |
| Sentry (error tracking) | Monitoring application errors and performance (anonymized where possible). |
| Supabase (database hosting) | Storing application data in a managed PostgreSQL database. |
| Railway (hosting) | Infrastructure hosting for the Service backend. |
We may also disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data from Intuit QuickBooks Online
When you connect your QuickBooks Online account, the following additional terms apply:
- We access QuickBooks data solely to sync invoice information (invoice numbers, amounts, due dates, payment status, and customer contact details) for the purpose of sending automated payment reminders.
- We do not use QuickBooks data for any purpose other than providing the Service as described herein.
- We do not sell, lease, or share QuickBooks data with any third party, except as necessary to deliver the Service (e.g., including invoice details in reminder emails sent to your clients via SendGrid).
- You may disconnect your QuickBooks integration at any time from your NudgePay dashboard. Upon disconnection, we will stop syncing new data. You may request deletion of previously synced QuickBooks data by contacting us.
- Our use of information received from QuickBooks APIs adheres to Intuit's developer requirements and terms of service.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your data, including:
- Encryption at rest: OAuth tokens are encrypted using AES-256 encryption before storage.
- Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS/HTTPS.
- Access controls: Access to production systems and databases is restricted to authorized personnel.
- Secure authentication: User authentication is managed by Clerk, which implements industry-standard security practices.
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you cancel your account, we will retain your data for a reasonable period to fulfill legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us at the address below.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Request a machine-readable copy of your data.
- Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
- Disconnect Integrations: You may disconnect any Third-Party Integration at any time from your dashboard.
To exercise any of these rights, contact us at support@nudgepay.io.
8. Cookies and Tracking
The Service uses essential cookies for authentication and session management. We do not use third-party advertising cookies or trackers. Our email delivery provider may use tracking pixels to monitor email deliverability and open rates for your reminder emails.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
10. International Data Transfers
The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your jurisdiction.
11. California Privacy Rights (CCPA)
If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, request deletion of your personal information, and opt out of the sale of your personal information (we do not sell personal information). To submit a request, contact us at support@nudgepay.io.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective Date" above. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Gear Up Capital LLC (NudgePay)
Email: support@nudgepay.io